We hope you are pleased with everything you have received from us. However, In the unlikely event you have an issue with your order contact our
Client Experience Team: 0844 561 8166 who will be happy to assist
All goods and services received are subject to the following Returns Process
- All returns must be authorised by our Client Experience Team.
- All returns must be processed within 14 days of receipt of goods. Unless you are a bookseller, please refer to your terms and conditions.
- A completed returns form must be included with the items to be returned. The returns form can be downloaded from here and a returns label here.
- Customers returning discounted "Pack(s)" or "Bundles" must be returned in full, we will not accept partial or incomplete "Pack(s)" or "Bundles" as this will void your return.
- Returns received must be in original re-sellable condition, damaged items will not be accepted.
- Customers returning items must use original packaging or suitable alternative, Failure will void your return.
- Customers are advised to send items back via trackable/insured post, Croner-i will not be held responsible for lost or damaged items.
- If you had purchased from a third-party agent or book-seller please follow their returns procedure.
For full terms and conditions please visit https://www.croneri.co.uk/terms-conditions