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Designed for those who run care homes and domiciliary support services of all kinds

Along with in-depth guides on complying with regulations and best practice, Navigate-Care gives you a selection of practical tools. It includes 700+ model policies, an Inspection Audit Tool, staff training materials to help meet Care Certificate induction training requirements, and hundreds of model forms, letters, risk assessments, audits and other documents to save you time.

Clients also have access to a helpline with a care expert for any time they need additional support.

Navigate-Care makes care managers' lives easier, their work more efficient and helps them remain compliant with changing regulations.


Over 700 model policies created by industry experts covering all aspects of care and running your service, including HR and Health and Safety, helping you to comply with CQC standards (and equivalent standards for Scotland and Wales) and ensuring your documents are compliant with care legislation. You also have access to hundreds of residential and domiciliary care template forms, risk assessments, audits, factsheets, toolkits, Q&As, and care news updates to help you run your care service effectively.

Navigate-Care Lite

  • “What’s new” updates and weekly e-alerts
  • Care feature articles and analysis
  • Online toolkits and expert Q&As
  • Quick facts across care and business sectors

Navigate-Care Complete

  • All Lite features
  • Hundreds of model policies, forms, "how-to" guides and factsheets
  • Inspection Audit Tool and self-audit tools
  • Navigate-Care's legislation tracker and summaries
  • CQC Fundamental Standards and national standards for Scotland and Wales
  • Comprehensive coverage of every care sector
  • Ready-to-use staff training presentations
  • Unlimited Navigate-Care advice line calls


  • Who is Croner-i? +

    Croner-i provides online information, expert guidance, and tools for professionals. Our products include resources for sectors such as tax, accounting, audit, human resources, health & safety, and compliance.

    Read more about Croner-i or learn about our heritage.

    If you've been a Croner-i customer for a number of years, your service may previously have been known as CCH or Wolters Kluwer.

  • How can I order a product? +

    To order or sign up to a Croner-i product, call our sales team on 0800 231 5199. You can also fill out our enquiry form or email

  • How do I contact Croner-i? +

    We're always happy to help with your queries. You can contact us in the following ways.

    • New to Croner-i: 0800 231 5199, option 1
    • Existing customers: 0800 231 5199, option 2
    • Talk to us on live chat (bottom right-hand corner)

    Phone lines and live chat are open 9am-5pm, Monday to Friday.

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    • Microsoft Edge
    • Chrome – current and previous three versions
    • Safari 9 and above
    • Windows 7, 8, 10
    • Mac OS 10.10 and above

    On mobile:

    • Chrome on Android Marshmallow and above
    • Safari on latest and previous Apple iOS

    Most other browsers and operating systems may work, but are not officially supported so some elements may not function properly.

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Group head of tax, Nando’s


of the Nando’s Tax team uses Croner-i for guidance on employment taxes and indirect taxes

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